This is a common connectivity problem and you should familiarize yourself with a few troubleshooting steps that will help you sort it out. However, there are times where you may want to log into your NETGEAR genie but it is unable to detect an internet connection. You can access the NETGEAR genie as a desktop app, web interface or android/ ithing app. The NETGEAR genie has been designed and optimized to help you monitor, manage and repair issues that arise from your home network. When using your electronic devices, you may realize that you are not able to go online with both wired and wireless devices and you have lost internet access even after it was previously working. Let us take a look at a few troubleshooting options you can make use of when this connectivity issue occurs. However, there are times where it may have a problem detecting an internet connection. If there is no valid IP address, please perform a complete power cycle of your network, see How do I power cycle my home network?.With your router running the latest firmware, you can use the NETGEAR Genie app to help you manage your home network. For more information, see your router user manual. Under Router Status, confirm the router gets a valid IP address.If the page does not display, see No Internet with new router - MAC spoofing If the page displays, you have Internet access. Click the Smart Wizard Test button to access the NETGEAR online test page.If the Smart Wizard does not find an IP address, follow these steps: If a static IP address is discovered, configure your router with the IP address for your router, the address of the ISP's DNS, and the address of the default gateway. Your ISP provided you with this information. Click Apply and proceed to Step 3.If PPPoE is discovered, configure your router with the username and password provided by your ISP.If a dynamic IP address is discovered, proceed to Step 3.If you are able to log in to the router, run the router's Smart Wizard and take one of the following actions: See How do I perform a factory reset on my NETGEAR router?
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